Julianne Ferrer

A business can thrive on a great customer experience (CX) delivered by its front-office services. They are considered first-touch roles or the first face and voice that your potential client sees and hears. But hiring, training, and managing people can be costly. It...

Over 52% of US businesses outsource at least one business function. There’s a high adoption rate in HR (80%), customer support operations (60%), and finance (over 40%) because this model works. When you partner with a business services provider (also known as a...