Multi-channel Contact Center (Phone, Email, SMS, Social Media, Live Chat)
Let us help you keep your current and future customers happy through our multi-channel support services using phone, email, live chat, SMS, and social media.
Meeting Client Needs and Expectations Through Multi-Contact Communication Centers
Today’s client demands go beyond traditional call contact and communications. More of today’s clients rely heavily on digital communications, such as chat, email, social media and even text messaging. As our multi-channel contact center solutions allow your business to provide flexible points of communication to your prospects, you’re better equipped to meet their ever-changing needs.
Outsource Your Multi-Channel Contact Center With Beehive
Not many companies have the capacity nor the tech to offer unified support because of the effort, training and investment this upgrade entails. While multi-channel support is important, businesses feel that this may take their focus from their growth strategies.
Forcing a multi-channel strategy on your business can be risky, especially if you don’t have the right resources and sufficient manpower to maintain the service. Consequently, you can’t afford to miss out on offering multi-channel support given its potential to move your clients down the pipeline. But don’t despair—you can always outsource to a more experienced multi-channel support provider to gain access to powerful multi-channel support infrastructure and skilled resources.
Beehive can help you facilitate your own multi-channel contact center while running your company at the same time. Our company offers customizable, cost-effective multiple channel customer support solutions to help your business scale for success.
We will help you set-up a multichannel cloud contact center that seamlessly integrates various communication touchpoints, including email, voice, social media, text (SMS) and chat support and significantly improves customer experience.
Enjoy the Benefits of a Multi-Contact Center for Your Business
Flexible Communication Support
With various communication tools at your disposal, you can meet clients where they are.
Better Customer Engagement
From the initial stage (awareness) to the final stage (purchase), offering several ways to communicate will help foster better engagement between you and your prospects.
Faster Support
With multiple communication channels at your disposal, you can offer quality support at lightning speeds.
Enhanced Marketing Campaigns
Multi-channel support allows your business to track your prospects across various digital channels and create better marketing opportunities that effectively move prospects deeper into your sales funnel. By leveraging a wide range of communication tools, you make it easier for prospects to find you.
More Up-sell and Cross-sell Opportunities
Up-selling and cross-selling over the phone can often come off as aggressive. Multi-platform communication, on the other hand, creates better up-selling opportunities for your brand, minus the hassle.
SERVICES INCLUDED
Telemarketing
Sales
Customer Welcome Calls
Compliance Calls
Customer Support
Let’s discuss how we can help your business grow.
One of our representatives will contact you as soon as they are available
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Outsource Your Multi-Channel Support so You Can Focus on Growing Your Business
Our goal is to help companies create a sustainable business workflow that allows for growth, expansion and better client retention. With our customizable and cost-effective multi-channel contact center solutions, you can offer premium customer support that spurs growth and boosts revenue as a result.
